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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nicole Wertley

Nicole Wertley

October 17, 2024

5  out of  5
rating by Nicole Wertley
"Ashleigh Cole was extremely patient and very friendly during the whole process of setting me up for auto insurance! She explained everything to help me get the best coverage! I am so glad to have had her help through it all and I will recommend anyone to her if they ever need auto insurance! Thank you so much Ashleigh!"
We responded:
"Nicole, Thank you for your kind words and positive review! I'm thrilled to hear that you had a great experience with Ashleigh while setting up your auto insurance. Her patience and friendliness are truly commendable. It's wonderful to know that she took the time to explain everything and help you find the best coverage. I'll make sure to pass along your appreciation to her. If you ever need assistance in the future or know someone who requires auto insurance, please don't hesitate to reach out or recommend Ashleigh. We're here to help! Thank you once again for choosing our services. Sincerely, Team DeCarlo"
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Nikki S

August 16, 2024

5  out of  5
rating by Nikki S
"Amanda is wonderful to work with - appreciate all her help!"
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Sheri Johnson

August 7, 2024

5  out of  5
rating by Sheri Johnson
"Ashleigh Cole has been amazing. I’ve moved twice and bought and sold cars in my short time here in Philly, and she has been on the ball and very helpful through it all. I’m embarrassed at how often I’ve had to bug her in the course of one year, but she’s been nothing but gracious and professional and delightful. Thank you, Ashleigh!"
We responded:
"Sheri, thank you for taking the time to leave a review about your experience with Ashleigh! She is an integral part of our team, and we love hearing all about how she helps our customers. We'll make sure to pass along your kind words to her. Thank you for choosing State Farm, and if there's anything else we can assist you with, please don't hesitate to reach out. Sincerely, Team DeCarlo"
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Sydney Cooper

May 14, 2024

5  out of  5
rating by Sydney Cooper
"Ashleigh Cole is amazing! It was my first time dealing with car insurance and she made the process so easy! She gave me great recommendations on places to go for my car, always responded quickly, and very patient. I had a great experience with state farm and especially with Ashleigh Cole because of her help!"
We responded:
"Sydney, Thank you so much for taking the time to share your wonderful experience with Ashleigh Cole and our State Farm agency! We greatly appreciate your kind words and are thrilled to hear that Ashleigh made your first-time car insurance process a breeze. We agree wholeheartedly that Ashleigh is an amazing asset to our team. Her dedication to providing exceptional customer service, along with her extensive knowledge of the industry, allows her to offer valuable recommendations and assistance to our valued clients like yourself. Your satisfaction is of utmost importance to us, and we're thrilled to have played a part in your positive experience with State Farm. We'll be sure to pass along your kind words and recognize Ashleigh for her outstanding service. Thank you once again for choosing State Farm and for sharing your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help! Warm regards, Team DeCarlo, State Farm"
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Janan McCormick

May 2, 2024

5  out of  5
rating by Janan McCormick
"I have been a State Farm Customer for over a decade and find that their services, regardless of agent or location, always exceed expectations. The team is prompt, friendly and takes the time to make sure your needs are met. Unexpected accidents are always stressful. Michael’s team does their best to take on that stress so that the customer doesn’t have to."
We responded:
"Janan, Thank you for your amazing review of our State Farm team. We are grateful for your loyalty and trust over the past decade. It is rewarding to hear that our services consistently exceed your expectations, regardless of the agent or location you interact with. We take pride in our prompt, friendly, and personalized service, and we are committed to alleviating the stress of unexpected accidents for our customers. Your kind words about the team mean a lot to us, and we will continue to go above and beyond for you. Thank you for choosing State Farm as your insurance provider. We look forward to serving you for many more years to come. Warm regards, Team DeCarlo, State Farm"
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Sogand Karimian

April 26, 2024

5  out of  5
rating by Sogand Karimian
"Michael and Grace are both incredible! They are knowledgeable and want the best outcome for you ALWAYS. They explain information thoroughly and ensure you understand before leaving. They also advocate heavily for you so you know they care about you as an individual and beyond the customer/client label. I am so grateful to have found a stand-up team I know I can trust."
We responded:
"Sogand, Thank you for taking the time to leave such a positive review! We are thrilled to hear that we have provided you with this experience. Our team believes in the importance of clear communication and ensuring that our clients feel fully informed and empowered. At our company, we strive to build genuine relationships with our clients and make sure they feel valued beyond the customer/client label. It's fantastic to hear that we have successfully demonstrated our care and commitment to you as an individual. We are truly grateful to have you as a part of our community and are delighted that you have found a team that you can trust. If there is anything else we can assist you with, please do not hesitate to reach out. We are here to help! Best regards, Team DeCarlo, State Farm"
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Michael Gordon

April 11, 2024

5  out of  5
rating by Michael Gordon
"Highly recommend!!!! Grace and Mike are phenomenal. Have been incredible helpful. They treat you like family. Very thankful to have these guys in my corner."
We responded:
"Thank you so much for the positive feedback, Michael! Our team is here anytime you need assistance and are more than happy to go the extra mile for you. Our job is to fight for you! We look forward to the many years to come with you as our insured."
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Nora Cruz

February 27, 2024

5  out of  5
rating by Nora Cruz
"Ashleigh at Michael DeCarlo's State Farm agency is incredible. I have worked with other insurance folks and she just gets it! Quick, efficient, responsive! Very appreciative of their work on my behalf over the years."
We responded:
"Nora, thank you for your feedback! We are so happy this has been your experience with my agency and with Ashleigh. Thank you so much for your business and we look forward to working with you in the years to come. Please let us know if you ever need anything."
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Jeanna Stokes

August 25, 2023

5  out of  5
rating by Jeanna Stokes
"Mike was incredibly helpful in sorting through resources available to me through State Farm following an auto accident!"
We responded:
"Jeanna, thank you so much for the excellent review, I really appreciate it. I am glad you were safe in your accident. Thank you so much for your business and please reach out with any questions. Mike"
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Meredith Manire

June 18, 2023

5  out of  5
rating by Meredith Manire
"I have worked with Ashleigh Cole for a number of years and she is absolutely fantastic. Super quick to answer questions and make adjustments to policies, etc. I am sad to be leaving the state and unable to work with her any longer. Highly recommend this office!"
We responded:
"Meredith, I really appreciate you taking time out your schedule to write a great review for Ashleigh and my office. I wish you luck on your move. If you ever come back to PA please look us up. Thanks again, Mike"
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Martha Schrenk

June 17, 2023

5  out of  5
rating by Martha Schrenk
"Meghan deftly advised me in helping us navigate a relo to Philly. She was extremely knowledgable and looked after our interests. So happy we chose DeCarlo State Farm!"
We responded:
"Martha, thank you so much for the kind words regarding Meghan and my office. Welcome to Philadelphia and to my agency. Mike"
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K Taylor

March 31, 2023

5  out of  5
rating by K Taylor
"I have only a small tenants insurance policy with Michael and I am amazed at the high level of service he provides. He responds within the day, researches questions thoroughly, takes the time to explain options and enacts changes smoothly and quickly. And always in a relaxed, friendly way. I feel a little guilty taking so much time when I’m paying so little money. I wish I had more stuff to insure!"
We responded:
"Kathleen, Thank you so much for taking time out of your day to write this awesome review. I am so happy that you are pleased with myself and my team. Whether you 1 or 10 policies with my office we strive to give the same customer service. Thank again for your business, have an awesome day. Mike "
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Cliff Q

February 28, 2023

5  out of  5
rating by Cliff Q
"Husband and I have been working with Michael and his Team for many years. They have always been on top of their game. This week I have to give a special shout out to Ashley Cole. She has gone above and beyond adding what should have been a simply policy. Lol but we know how things go these days. She was terrific throughout the process and always followed up to make sure all was correct. Thanks To ALL"
We responded:
"Cliff, thank you so much for taking time out of your busy schedule to submit this glowing review. I am glad you are happy with my office, especially the work of my team member Ashleigh Cole. Thank you so much for your business. I really appreciate it. Have a great day! Mike"
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Shaina Cantu

February 10, 2023

5  out of  5
rating by Shaina Cantu
"Michael is a great agent to work with regardless of your needs! His team is very responsive, and friendly. I highly recommend!"
We responded:
"Shaina, thank you so much for the kind word and the wonderful review. It is a pleasure working with you also! Mike"
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marc kravitz

January 10, 2023

5  out of  5
rating by marc kravitz
"Michael was super helpful and prompt in providing auto and homeowner insurance quotes. highly recommended!"
We responded:
"Marc, thank you so much for the great review. I am glad we were able to help you with your insurance needs. Thank you so much for your business!"
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Ben Papa

December 17, 2022

5  out of  5
rating by Ben Papa
"Mike has been a great resource in Philadelphia for home owners insurance. He has helped us with two purchases this year and has been quick to respond and creative in providing us with the policies we need at competitive prices. Highly recommend."
We responded:
"Ben, I really appreciate your business as well as taking time to send such glowing review. I hope you have a great holiday season! I really appreciate your business. Mike"
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May Anne Manzano-Guerzon

December 8, 2022

5  out of  5
rating by May Anne Manzano-Guerzon
"Micheal was incredibly nice and helpful in giving us a full auto coverage at a great premium. In addition to that, he was quick to save us from a stressful situation with Geico Springfield Branch. Thank you, Mike for your care and quick response. Highly recommend."
We responded:
"May Anne, thank you so much for the kind words. I am happy I was able to help you through your situation. Thank you for your business. Mike"
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Justin Hastings

December 8, 2022

5  out of  5
rating by Justin Hastings
"I’ve been with Michael for over 6 years, he has been a pleasure to work with. He is always honest and transparent on any coverage - home or auto. Highly recommend!"
We responded:
"Justin, Thank you for taking time to give me such a great review. I am glad my office has been able to give you excellent customer service. Thank you for the endorsement and your business. Mike"
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amy sichel

July 6, 2022

5  out of  5
rating by amy sichel
"It was a pleasure to work through the intricacies of auto, home and umbrella insurance with Tucker Pendleton of the Michael DeCarlo State Farm Agency. Tucker is extremely competent, could answer questions, and make the process seamless. I highly recommend Tucker for your insurance needs."
We responded:
"Amy, thank you so much for your business and the kind words on Tucker. We really appreciate your business. Have a great day, Mike"
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Justine Fuga

May 13, 2022

5  out of  5
rating by Justine Fuga
"Michael was so helpful in setting up my initial insurance package and also helpful when I wanted to upgrade my insurance and increase coverage. He answered every question and was able to explain clearly the different components of insurance coverage and the pricing. He even provided example scenarios of what exactly my insurance would or would not cover so that I could better understand. He was very approachable and so kind. As a young person who doesn't know too much about how insurance works, I felt that the time and attention Michael took to work with me helped me understand the system better and enabled me to fully trust that he and State Farm really do have my best interests at heart. Thank you, Michael!"
We responded:
"Justine, Thank you so much for taking time out of your busy schedule to post this lovely review. It was my pleasure to help you navigate through your auto insurance policy. I am thankful for your business. Have a great day. Mike"
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Tor Breen

April 16, 2022

5  out of  5
rating by Tor Breen
"Mike walked me through the process in lots of detail, which is exactly what I needed as a first time auto insurance holder. I appreciated his time, expertise, and willingness to answer lots of questions!"
We responded:
"Tori, It was really nice working with you last week and helping you with your 1st auto insurance policy. I am glad you were happy with the experience. Thank you so much for taking time out of your busy day to share your kind words. Mike"
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Jenna Leavitt

April 13, 2022

5  out of  5
rating by Jenna Leavitt
"Mike got me auto insurance. He was very helpful and provided with me the information I needed to change my license from one state to another. Mike was very polite and friendly!"
We responded:
"Jenna, Thank you so much for the kind works and for taking time out of your day to post this great review. It was a pleasure working with you to get your insurance moved to PA. Have a great day and thank you for your business. Mike"
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Tyler Boyce

February 28, 2022

5  out of  5
rating by Tyler Boyce
"Tucker P. was extremely helpful in sorting out a claim. I have always been pleased with my experience."
We responded:
"Tyler, I am glad you are happy with the customer service from Tucker and my office. Thanks for taking time out of your day to write this nice review andfor your business. Have a great day, Mike"
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Brittany Gualtieri

February 17, 2022

5  out of  5
rating by Brittany Gualtieri
"Tucker Pendleton is so helpful and incredibly kind!! Tucker has been so amazing to deal with. I truly appreciate him going the extra mile on everything and getting me several quotes to ensure I am happy with my decision."
We responded:
"Brittany, Thank you so much for taking time to put together this kind review. I am glad Tucker from my office was able to give you excellent customer service. I am very thankful for your business. Have a great day, Mike"
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Julie Taylor

February 15, 2022

5  out of  5
rating by Julie Taylor
"I've worked with Tucker Pendelton in Mike DeCarlo's office multiple times. He is friendly and efficient and explains everything. I've been with this office for 10 years with renters, home, and auto."
We responded:
"Julie, Thank you so much for taking time for this great review! I really appreciate your business for the past 10 years and am happy that you are enjoying our customer service levels. Have a rest day, Mike"