State Farm® Insurance Agent Michael DeCarlo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
kaitlin benner
July 15, 2026
5
out of
5
rating by kaitlin benner
"I've worked with this office since I was 21 years old, Ashleigh has helped me through several apartment moves, a house fire, carjacking, and one of my cars being crushed and set on fire. They probably want to get rid of me at this point, but I will never leave!"
Melissa Podcasy
July 7, 2026
5
out of
5
rating by Melissa Podcasy
"We are new to State Farm these last 2 years .
State Farm covers all our insurance needs. Mike De Carlo is our rep and he’s been extremely helpful and personable and informative from the very beginning . Whenever we’ve had an issue or question he’s made himself available .
It’s been a pleasure knowing he’s there for us"
We responded:
"Melissa,
Thank you so much for your kind words! We’re excited to hear that joining State Farm over the past two years has worked out well for your family and that you’ve been able to handle all your insurance needs under one roof.
Providing helpful, personable guidance and being there when questions come up is exactly our goal. We truly appreciate your trust!
All the best,
Team DeCarlo, State Farm"
Linda Toscano
June 25, 2026
5
out of
5
rating by Linda Toscano
"Michael was very helpful, saved me money, and was friendly and respectful as well. I always have positive experience with State Farm."
We responded:
"Linda,
Thanks for sharing your experience! We’re so glad our team could help you save money, and that you felt the service was both friendly and respectful.
It means a lot to hear you’ve consistently had positive experiences—thanks for trusting us!
Sincerely,
Team DeCarlo, State Farm"
no name no name
June 17, 2026
5
out of
5
rating by no name no name
"Staff is responsive and efficient. Michael DeCarlo is an insurance professional. I recommend him for your insurance needs."
We responded:
"Thanks so much for taking the time to leave this review! We really appreciate your support and recommendation, and we’ll be here to help whenever you need us.
Thanks again,
Team DeCarlo, State Farm"
Wendy
June 15, 2026
5
out of
5
rating by Wendy
"State Farm has been really reliable for years. Michael and his team are also super easy to reach if any problem should arise."
We responded:
"Wendy,
Thank you for the review! 😊 We’re so glad to hear State Farm has been reliable for you over the years—and that our team is easy to reach whenever something comes up. We truly appreciate your trust and are here whenever you need us.
Kindly,
Team DeCarlo, State Farm"
Jeff Sheaffer
June 7, 2026
5
out of
5
rating by Jeff Sheaffer
"I have had Apartment Owners Property insurance with State Farm for several years now. Michael DeCarlo is the agent for this policy. I have occasionally shopped but always have found pricing to be competitive. Mike DeCarlo is personable and smart. I highly recommend contacting him for your insurance needs."
We responded:
"Jeff,
Thanks for taking the time to share your experience! We really appreciate having you with us for your condo unit owners policy over these past few years.
We’re also glad to hear that when you’ve shopped around, you’ve still found pricing competitive—and that you’ve felt confident with the help you’ve received. Thanks again for the recommendation!
All the best,
Team DeCarlo, State Farm"
Katie Santilli
June 1, 2026
5
out of
5
rating by Katie Santilli
"My mother and I had a great meeting with Michael DeCarlo this morning. He took the time to make sure all of questions were answered and spent a lot time with us. My mom and would definitely recommend his office to anyone needing insurance"
We responded:
"Katie,
Thanks so much for the wonderful review! It’s great to hear that you and your mom had such a positive experience during your review and that all your questions were answered.
We really appreciate your recommendation—thank you both! If you need anything down the road, we’re just a call away.
Sincerely,
Team DeCarlo, State Farm"
Emily Leonardo
May 7, 2026
5
out of
5
rating by Emily Leonardo
"I’ve called Michael yearly to check for a lower rate, and the customer service has been consistently wonderful. Immediately available, more than willing to help. Mike is knowledgable and very patient running numbers under different scenarios and coverages.
Mike was able to reduce my monthly auto rate by almost 19%, while also increasing my coverage!
Additionally, I gained a renters policy with great coverage at a low monthly rate.
Highly recommend- and if it doesn’t work out for your first quote, be sure to revisit in six months."
We responded:
"Emily,
Thank you so much for taking the time to share this! We’re thrilled to hear that our team has been able to help you year after year with such a positive customer service experience.
We’re glad we were able to improve your auto rate while broadening the coverage at the same time, on top of adding a renters policy that fits your budget. If you’d like, we can line up a quick review closer to your renewal date, so you don’t have to remember to check - just let us know!
Warm Regards,
Team DeCarlo, State Farm"
Shaun M. Miller
January 29, 2026
5
out of
5
rating by Shaun M. Miller
"Great service and a friendly staff!"
We responded:
"Shaun,
Thank you so much for the wonderful review! 😊 We’re thrilled to hear you had a great experience with our team and that you found our pricing reasonable. We truly appreciate your trust in us for both your homeowners and auto insurance—thanks again and know that we're here to help if you ever need anything.
All the best,
Team DeCarlo, State Farm"
Sam Gartland
January 14, 2026
5
out of
5
rating by Sam Gartland
"The entire team is absolutely wonderful! They have excellent communication and gave me the best quotes as well! Highly recommend them!!!"
We responded:
"Sam,
Thank you so much for your kind words! We're delighted to hear that our team communicated well, as well as provided the best quotes for you and your needs. Your recommendation truly means a lot to us. We appreciate your support!
All the best,
Team DeCarlo, State Farm"
Kaeri Martinez Medina
January 9, 2026
5
out of
5
rating by Kaeri Martinez Medina
"It was super easy to set up a policy with them, I’ve had it around 5 years and never had an issue. I don’t get contacted constantly about replacing or updating my policy. Michael is super friendly, answered all my questions, and was prompt."
We responded:
"Kaeri,
Thank you for your wonderful feedback! We’re happy to hear that setting up your policy was simple and that you’ve enjoyed a hassle-free experience over the past five years. Providing friendly, prompt, and helpful service is very important to us. Whenever you need support or have questions, we’re just a call or message away!
All the best,
Team DeCarlo, State Farm"
jim stager
December 14, 2025
5
out of
5
rating by jim stager
"Thanks Amanda. With your assistance my claim was processed faster than I ever expected."
We responded:
"Jim,
Thank you so much for your kind words. We're so glad Amanda could help expedite your claim. If you have any other questions or need further assistance, feel free to get in touch. We’re here to support you whenever you need us!
Kind regards,
Team DeCarlo, State Farm"
Rey
November 7, 2025
5
out of
5
rating by Rey
"Ashleigh Cole was truly exceptional—professional, patient, and genuinely kind throughout the entire process. As someone getting renter’s insurance for the very first time, I expected it to be confusing or stressful, but she made it incredibly easy to understand and complete. Her guidance was clear, her communication was prompt, and she went above and beyond to ensure everything was handled smoothly. Thanks to her, what I thought would be a hassle turned out to be an absolute breeze. I couldn’t have asked for a better experience."
We responded:
"Rey,
Thank you so much for taking the time to share your wonderful experience with Ashleigh! We’re thrilled to hear that she provided exceptional service and made your first renter’s insurance process smooth and easy. At our agency, we pride ourselves on professionalism, clear communication, and going the extra mile for our clients—values that Ashleigh truly exemplifies. We’ll be sure to pass along your kind words to her. Should you need any assistance in the future, please know that our entire team is here to support you!
All the best,
Team DeCarlo, State Farm"
Jordan DeJesse
October 29, 2025
5
out of
5
rating by Jordan DeJesse
"Mike and Grace were amazing! They made getting insurance for my first car simple and stress-free. Super helpful and knowledgeable team!"
We responded:
"Jordan,
Thank you for sharing your experience. We understand that getting insurance for your first car can feel overwhelming, so our priority is making the process smooth and easy for you. Congratulations on this exciting milestone! We're always here to support you with any insurance needs along the way.
All the best,
Team DeCarlo, State Farm"
Michael Mock
October 29, 2025
5
out of
5
rating by Michael Mock
"I've been there with Mike and State for years they are great there."
We responded:
"Michael,
Thank you for your continued trust and loyalty over the years. I'm so glad to hear that you’ve had great experiences with our team. We look forward to serving you for many more years to come!
Sincerely,
Team DeCarlo, State Farm"
Andrew Cameron Zahn
October 25, 2025
5
out of
5
rating by Andrew Cameron Zahn
"Highly recommend Mike! Great service - great guy."
We responded:
"Andrew,
We truly appreciate your kind words. It's wonderful to hear that you were so pleased with the service provided. Thanks for your support!
Best,
Team DeCarlo, State Farm"
Catherine Casey
October 17, 2025
5
out of
5
rating by Catherine Casey
"Great service. If you call with any question they always take time to explain.."
We responded:
"Cathy,
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide clear explanations and address all your questions/concerns. Your satisfaction is our top priority, which includes making the process easy and understandable for you. If you ever need anything else, please don't hesitate to reach out!
All the best,
Team DeCarlo, State Farm"
Ronald Zungolo
October 16, 2025
5
out of
5
rating by Ronald Zungolo
"Mike DeCarlo was very helpful to me and explained everything that I didn’t understand and addressed all of my questions and concerns about my coverage, payments, etc."
We responded:
"Ron,
We really appreciate you taking the time to share your experience. It’s wonderful to hear that we were able to guide you through everything and make sure all your questions about coverage and payments were fully answered. Our team is committed to making things as clear and straightforward as possible, and we’re glad we could provide that for you. Don’t hesitate to reach out if you need anything else!
Sincerely,
Team DeCarlo, State Farm"
A Jayachandran
May 21, 2025
5
out of
5
rating by A Jayachandran
"Super helpful and accessible team, great experience getting set up with my policies with regular check-ins, the best rates i've seen so far for auto insurance!"
We responded:
"Anupama,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience with our team. It’s heartwarming to know that you found us helpful and accessible during your policy setup, and we’re glad our regular check-ins made a difference for you.
We’re also excited that you found our auto insurance rates to be the best around! Your satisfaction is incredibly important to us, and we’re committed to providing you with the support you need.
We look forward to continuing to work with you. Thank you for choosing us!
Best,
Team DeCarlo, State Farm"
Christopher Glowacki
January 30, 2025
5
out of
5
rating by Christopher Glowacki
"Mike is the best at what he does and even better person. Mike and his team have been great to work with and always quick to follow up. Thank you to the Mike Decarlo Team."
We responded:
"Chris,
Thank you for taking the time to review our State Farm office! Your kind words mean so much to us. I’m truly grateful to work with such amazing clients and a dedicated team that always strives for excellence. It’s wonderful to hear that you had a positive experience with us—your satisfaction is our top priority!
We’re committed to providing you with the support you need for all your insurance needs, and we look forward to continuing to serve you. Thank you for trusting us! 🙌
Sincerely,
Team DeCarlo, State Farm"
Steven Buller
December 24, 2024
5
out of
5
rating by Steven Buller
"Joel Langdon of State Farm in Mount Joy was my first insurance agent, I was just a newborn baby to young parents. Joel helped my young parents navigate the insurance world and assisted them in finding affordable life insurance for the three of us. Joel’s office always provided stellar customer service over the years. I left the Lancaster area and moved to Philly. We started again with State Farm because of my previous relationship with Joel, and when we had renter’s insurance we appreciated Mike’s hospitality so much we decided to expand with home and auto insurance.
As the years went on, we finally came into a situation where we needed to file a claim due to an unfortunate accident where the neighbor’s contractor caused extensive damage to our house. Mike guided me through the process and we thought we were in our way.
During this process, the claims department of State Farm failed me numerous times over the course of a few months. I was getting no where with the claims process. So, I decided to reach out to Mike and his team; FYI your insurance agent doesn’t handle claims, I already knew this but they can be your advocate. So, I reached out to Mike’s office for help. Mike and his staff were unyielding in their communication and support. With the backing of Mike and his team, we were able to gain ground and get through the claims process with greater success.
I was on the brink of feeling hopeless and Mike’s team brought me back! We are now on our way to making repairs!
Thank you!"
We responded:
"Steven,
Thank you so much for taking the time to share your experience with us. It truly means a lot to hear how our support made a difference during a challenging time for you.
I’m glad to know that my team and I were able to assist you when the claims process became overwhelming. We strive to be your advocates and to provide the best possible service, especially in tough situations. It’s rewarding to hear that our efforts helped you regain your footing and continue with the necessary repairs.
Your trust in our office, from your early days with Joel to your current coverage, is something we deeply value. Should you ever need anything in the future—whether it’s questions about your policy or assistance with claims—please don't hesitate to reach out. We’re always here to help!
Wishing you all the best as you move forward with your repairs.
Sincerely,
Team DeCarlo, State Farm"
Nicole Wertley
October 17, 2024
5
out of
5
rating by Nicole Wertley
"Ashleigh Cole was extremely patient and very friendly during the whole process of setting me up for auto insurance! She explained everything to help me get the best coverage! I am so glad to have had her help through it all and I will recommend anyone to her if they ever need auto insurance! Thank you so much Ashleigh!"
We responded:
"Nicole,
Thank you for your kind words and positive review! I'm thrilled to hear that you had a great experience with Ashleigh while setting up your auto insurance. Her patience and friendliness are truly commendable. It's wonderful to know that she took the time to explain everything and help you find the best coverage. I'll make sure to pass along your appreciation to her.
If you ever need assistance in the future or know someone who requires auto insurance, please don't hesitate to reach out or recommend Ashleigh. We're here to help!
Thank you once again for choosing our services.
Sincerely,
Team DeCarlo"
Nikki S
August 16, 2024
5
out of
5
rating by Nikki S
"Amanda is wonderful to work with - appreciate all her help!"
Sheri Johnson
August 7, 2024
5
out of
5
rating by Sheri Johnson
"Ashleigh Cole has been amazing. I’ve moved twice and bought and sold cars in my short time here in Philly, and she has been on the ball and very helpful through it all. I’m embarrassed at how often I’ve had to bug her in the course of one year, but she’s been nothing but gracious and professional and delightful. Thank you, Ashleigh!"
We responded:
"Sheri, thank you for taking the time to leave a review about your experience with Ashleigh! She is an integral part of our team, and we love hearing all about how she helps our customers. We'll make sure to pass along your kind words to her. Thank you for choosing State Farm, and if there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
Team DeCarlo"
Sydney Cooper
May 14, 2024
5
out of
5
rating by Sydney Cooper
"Ashleigh Cole is amazing! It was my first time dealing with car insurance and she made the process so easy! She gave me great recommendations on places to go for my car, always responded quickly, and very patient. I had a great experience with state farm and especially with Ashleigh Cole because of her help!"
We responded:
"Sydney,
Thank you so much for taking the time to share your wonderful experience with Ashleigh Cole and our State Farm agency! We greatly appreciate your kind words and are thrilled to hear that Ashleigh made your first-time car insurance process a breeze.
We agree wholeheartedly that Ashleigh is an amazing asset to our team. Her dedication to providing exceptional customer service, along with her extensive knowledge of the industry, allows her to offer valuable recommendations and assistance to our valued clients like yourself.
Your satisfaction is of utmost importance to us, and we're thrilled to have played a part in your positive experience with State Farm. We'll be sure to pass along your kind words and recognize Ashleigh for her outstanding service.
Thank you once again for choosing State Farm and for sharing your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Team DeCarlo, State Farm"